It is no secret that businesses have had to act fast to adapt to the sudden onset of the COVID-19 pandemic that swept the province just over one month ago,. However, one local business showcased how they have been able to stay customer focused through these difficult times.
Impact Energy Services has been a part of the west central region for numerous years with three locations including Rosetown, Kindersley and Saskatoon.
Boyd Kampen, president of Impact Energy Services, said without a doubt, they have faced some challenges, ones that have created a decline in business, however, he said he feels fortunate to be able to still provide services to their customers in any capacity they can.
“Our projects are day-by-day, definitely taking precautions and our contractors that we work with are taking this very seriously and we’ve done a lot in the way of safety meetings and training and I feel that everyone has really dug in and making sure things are being done safely out there.”
On top of increased safety measures on the construction site, Kampen said many other adjustments have been made, not only for the safety of their employees, but also their customers as their service and maintenance division has them entering peoples homes and businesses.
Incorporating measures such as wearing protective booties, face masks and coveralls are now a part of the new norm for the company and while the public health orders are intact, Kampen said they are also ensuring workers are taking the necessary number of vehicles to a job to make sure only two people are in the vehicle at one time.
Additionally, they have also done courses within the company and now have a contact list of certified technicians that are trained with the new COVID-19 procedures.
Where Impact Energy has seen the largest decline in businesses is with the work they did for the oil and gas sector. Undoubtedly an extremely hard time for the industry, not only for the drilling company’s but the service company’s as well, like Impact Energy.
“Energy is something that is important to us and yes, it is hard times right now, and one thing we are definitely not going to do is leave those existing oil and gas customers out without other options – so with Impact being a major option of theirs, we are continuing to invest in products and services with oil and gas and to be there for the industry as much as we can.”
Kampen outlined with the increase in safety measures, they have received some very positive feedback from their customers, thanking them for being on top of these measures and protecting them and their families during this time.
As the weather starts to behave more like spring and in light of the virus, more and more people are concerning themselves with air quality and getting on top of having their air conditioners working properly as summer is just around the corner. He stated Impact Energy has all of the systems and procedures in place to continue to be of service through any of their clients needs during, and after the pandemic.
“We pride ourselves on hiring local and not only giving back as much as we can to our local communities, but also being their for our customers in our communities and that is why we have taken the steps we have in the face of COVID-19, so we can continue to be there and provide service for our customers when they need us.”
With Premier Scott Moe announcing the five-phase plan to re-open the province, this can only mean good news for Kampen and Impact Energy, along with all west central businesses. However, as Kampen reiterated, it must be done properly and with safety still atop of mind.
Tue, May 14, 7:00 PM
